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Returns & Refunds Policy

We are able to accept returns on new items and new equipment if we are notified of the request within 14 days of receipt of the product. All Returns will be assessed a 25% Restocking Fee and must be delivered back to 781 Rudder Rd., Fenton, MO 63026. 

Refunds will be processed within 1-2 days of the item arriving back at our facility. We are not able to accept returns nor refunds for any requests received after 14 days of receiving the product. In order to avoid returns please make sure to note all information on the website, as well as important notes below, as we cannot make exceptions to the above policy.

Description: Please carefully read the description of the product you are purchasing and the condition of the item. We clearly post in the item name whether it is "New" or "Used". The pictures, description, and condition posted are a close match to the item listed so make sure to carefully read exactly what you are getting. In some cases the manufacturer makes different versions of certain machines without changing the name of the equipment/machine.

Warranty: Review the warranty information for the equipment you are considering. This will specify what is covered, for how long, and whether it applies to commercial or residential use. Some warranties may only cover parts and not labor.

Financing Options: Inquire about any financing options that may be available for your equipment purchase. This can be helpful for spreading out the cost of larger equipment purchases.

Assembly: Consider if the equipment will require assembly and if Reimagine Resources offers assembly services, or if you will need to hire professional assembly services from elsewhere.

User Weight Capacity: Be sure the equipment is rated for the weight of the users who will be using it. This is especially important for weightlifting equipment.

Electrical Requirements: Ensure your gym has the appropriate electrical outlets to power the equipment you are considering.

Space Requirements: Double-check the dimensions of the equipment to ensure it will fit comfortably in your designated gym space.

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